Customs Clearance Issues

All imported goods are subject to Customs clearance in every country. When you buy from Gadgetia.com, the goods are sent from China and Hong Kong to the world. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from Gadgetia and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in your country. Gadgetia cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

From our experience, we can confirm that in over 99.9% of shipments from Gadgetia there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. This is because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Gadgetia is an experienced provider of correct shipping documentation and compliant products and packaging.

You need to be aware that, since any order you make on Gadgetia.com will pass through your country’s Customs, the Customs have the right to hold and inspect your goods according to their policies.

Every country’s Customs has different policies, and these policies can vary substantially, for example…

…from port to port
…from day to day or from one Custom’s staff member to another
…depending on the volume of packages requiring clearance on any particular day
…depending on the security levels and political climate of the moment
…depending on the package shipment method
…depending on the package origin
…depending on the package, weight, shape, packing, size, profile, x-ray results, etc
…depending on the package contents
…depending on the declared or assessed valuation of the package contents
…depending on the paperwork accompanying the shipment
…depending on random inspection timetables or scheduled batch checks for particular criteria

As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. In any casse the customer is liable for any assessed import duties, sales taxes, or issues arising from Customs inspection.

In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer.

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In The Case Of A Customs Hold

1.      You will typically be required to communicate directly with your country’s Customs, or contact them via your courier company.

2.      If additional documents are required, Gadgetia will do our best to provide the documents to you and support the goods clearance.

3.      Your country’s Customs can hold goods pending a decision for as long as they like.

4.      The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact.

5.      In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months… the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone’s control.

6.      If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to our warehouse.

Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.

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Shipping and Delivery – Terms and Conditions:

Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases, packets / cartons delivered by courier arrive safely with no problems at all!
Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don’t order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers.
Additionally, there are some types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Gadgetia.com will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country’s local Customs – either in cases where the goods are turned back, or in cases where the goods are seized. In addition Gadgetia.com is not responsible for informing you of possible import restriction issues before or after purchase.
We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We will not be liable for any damage or personal loss due to incorrect installation of our products.
Delivery time: If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay.
If you are at all unsure about importing goods, start with Gadgetia.com. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece..